Testimonials and Online Reviews

Location: Newcastle NSW 2300, Australia 2 comments:
As a small business owner we love hearing feedback about our products, service and business in general.  After all, who doesn't love talking about small business at a barbeque and how many friends and family are just plain interested in their own business.  But with all feedback - there is the potential for opinion and personal agendas and that is what I want to touch on in today's blog post.

First, some background.  We have been in business for coming up to eight years now and over this time we have had positive and negative experiences with customers and clients across all types of circumstances.  Honestly, I can say that in over ninety five percent of interactions the order, product and delivery goes effortlessly - everything performs as expected and all systems operate as designed.

Next, there are the other maybe three percent of times where there is something to complicate the order.  Perhaps a wrong delivery address is provided by the purchaser, or a delivery recipient moves from one hospital ward to another, or the courier is unable to access the property for unforeseen circumstances.  This means we have to spring into action and find solutions on the go to resolve the issue and ensure that the fruit basket arrives in a timely and presentable manner.

Again, in the vast majority, we're talking 90% plus, things are amicably resolved and the product gets to where it has to go. 

But this still leaves the odd order that just doesn't work - for whatever reason - be it the person has left for interstate by the time the product arrives, or the courier doesn't get the package to the hospital ward before the person leaves the bed.  Or the hamper cannot be delivered on the specific day due to a holiday or illness or lack of staffing.  It simply does happen in the course of business and there is little you can do about it in those rare occasions it actually hits the fan.

Now, we are prompt to offer a refund or replacement as a matter of course and in most cases this is sufficient - even if it does mean to some extent we self insure every parcel we ship in terms of having to replace or refund it if something goes astray.  That's just business and that's what keeps our margins tight.

But it is disappointing to see negative reviews - especially when you have done your best and given a full refund - and only to see the disgruntled person storm off and write a negative review in the heat of the moment when every avenue has been exhausted.  I am sure most negative review writers would cringe if they were to read what they wrote a few weeks later and feel ashamed and embarrassed at their unwarranted vitriol.  But then, that's a new aspect of business where the online review can stay in cyberspace for years afterwards and garner warning s from new customers that they are cautious for a single event that happened years ago.

So I feel better now, not justifying or explaining negative reviews away, but perhaps putting some perspective on what motivates a person to go to great lengths to write a negative review in the first place.  I am sending out my forgiveness and sympathy that the person chose this route, and offer my sincere apology that they felt so embittered and angry that venting their spleen publicly was the only way they could possibly feel as though they would avenge their anger.  To you, I say sorry, and to myself and my business, I say we will continue to strive harder and work tirelessly to avoid further incidents. 

Thanks for reading...

Christmas Hampers for Corporate Delivery

Location: Newcastle NSW, Australia 3 comments:
Christmas Hampers Australia
Christmas Hampers are the perfect delivered gift idea
How Christmas Hampers are great for your business.

After years designing and selling Christmas Hampers, Kacy Fletcher has learned a few things about giving Christmas Gifts in the corporate setting. 

Kacy has been making handmade hampers for Hunter Valley Hampers and shipping them across Australia since 2007. 

Working with so many different clients over the years, Kacy has discovered two amazing secrets about Christmas hampers.  And she shares them with us today.

1 - Doubt.

You know you've had a great year - business is good, you've implemented succesful strategies and made some real progress.  You want to share your joy and gratitude with you clients - but you're not sure how.  Sending Christmas hampers for the first time is a real challenge to your own doubts and feelings of worthiness.  Do my clients really deserve this?  Am I really going to send them a Christmas hamper?

"It still happens every year - we get an inquiry early in November, and put together a quote and some custom options, and everything looks good to go - but then the client stalls and we don't hear from him for weeks - until mid December. when he has finally overcome his doubt and decided to order." 

Kacy explains how clients overcome their doubt and order Christmas hampers to share with their clients, business colleagues and corporates. "And then he places the order and it's almost too late - either a product is sold out, or the shipping won't make it across Australia in time, or we are simply booked out - and the client leaves without his fully completed order.

To overcome this - Kacy urges you to get in early and order with confidence - not doubt - and ensure your good wishes and gratefulness makes it through to the people who count for you.

2 - Your Hampers Reflect your Standards

You're a smart, intelligent business person and you know your business well - but when it comes to Christmas Hampers -let's face it - you're out of your depth.  Here's the tip - see the hamper as a reflection not of how little you paid, or what a bargain you got, but instead of what values and standards you hold.

Too often the best Christmas Hamper gesture is simple ruined by sending a cheap industrial cardboard box with some ordinary, supermarket style products.  Like $7 bottles of wine - you wouldn't even drink - and crackers from the biscuit aisle, and shortbread that - let's be honest - no one ever eats...

You got them on the cheap - from a mainstream site with big advertising and imported products off the pallet...  Such a poor reflection of what you and your business stand for...

It's different when you send a precious, handmade gift.  People actually can tell instantly that this is no ordinary Christmas hamper. 

Australian Christmas Hampers

Christmas symbolizes so much more than just the end of the year, or new beginnings or time away from work.  Christmas is a time of opportunity to connect and share with people - and present yourself, your brand and your image YOUR way. 

And a really impressive, generous gesture drives home how important your respect this relationship as well as how you present your business.  Choosing handmade Christmas Hampers from Hunter Valley Hampers is the right decision.

Green Christmas Hampers

Location: Nulkaba NSW 2325, Australia 1 comment:
Taste Gourmet Gift Baskets
Taste Christmas Hampers
Thank You Gift Ideas
Fruit Baskets for Occasions

corporate Christmas Gift Baskets
Corporate Christmas Gift Baskets
Less Wasteful Packaging for Christmas Hampers

At Hunter Valley Hampers, business owners Kacy Fletcher is crystal clear where her motivation for green-conscious product packaging comes from - reusing! Shortly after specializing the gift baskets and gourmet hamper industry as a ground breaking entrepreneur since 2007, Ms Fletcher knows her work when it comes to delivering a Christmas hamper.

When it comes to packaging and recycling is quite shocking, and the overall state of the industry. In a gourmet hampers Australia first, Kacy explains how the illusion of size and bulk actually works against your value for money proposition. And exactly how some actually simple expert tips and tricks can ensure you get the best pamper hamper or edible arrangements for your dollar this Xmas.

Too frequently gift hampers are developed to appear as bulky as possible basically for visual appeals - with air filled packages and inner containers filling up the vast of the hamper. This brings about an advantageous impression on shipping, when the recipient is certainly surprised with what might appear to be a substantial package sitting on their doorstep.

As the hamper box is opened and the inner packaging and void filler is stripped away, it soon becomes clear that there is just few items of gourmet or Christmas value inside. Unfortunately, this approach simply works because rushed and time poor business buyers simply choose the lowest price and the biggest looking hamper setup. Kacy explains precisely why that will not work and more in this particular insightful interview.

Get Well Soon Gifts

In her time having the picnic gift basket and fruit bouquet business Kacy has seen a few of the worst instances of deceiving customers with huge boxes, loaded with goods like crackers and crisps that are mainly air filled, then saturated in a sea cellulose peanuts. This means when you strip away most of the inner and outer packaging, you end up with a half dozen items on your kitchen space bench top and half a rubbish filled with packaging. Deciding to send a basket should not mean that you are making the choice of more packaging over the right gift hamper.

Thank you gifts and Christmas Hampers for company clients are specifically susceptible to the over packaging complication, as the only people who really see within the hamper are the recipient - typically at a festive, specifically forgiving time of year. The disappointment and head scratching of the recipient is lost in the middle of the noise and excitement of the Christmas Season.

In a recent short article in the South China Morning Post, world famous gift hamper specialists concurred that inefficient internal packaging of hampers is the primary problem. Kacy Fletcher saw this firsthand herself at Australia's home of independent handmade gourmet hampers - Hunter Valley Hamper.com when she had an excess of boxes in a larger size. It was much more price efficient up front to use the large cartons and just revert to even more inner wrapping than to go and source all new closer suitable containers.

Christmas Hampers Australia

Using a bigger than required size package means that freight costs are greater, but with bulk courier discounts, it can nonetheless be better to use the bigger box, pay marginally greater shipping and run out the larger cartons quickly. By doing this the hamper company avoids having to re purchase the smaller box dimension which can be a substantial impost for sending out a fruit basket. Keeping this in mind it simply works to use more inner filler and leave the recipient to have to deal with the excess packaging when the delivery arrives.

"At Hunter Valley Hampers we appreciate the exorbitant wastage that goes with most corporate and business hamper firms," Ms Fletcher states, "We have seen samples where as much as two thirds of the hamper package is loaded with styrofoam blocks - and this is from a big, trusted global firm - it's just not good enough!" Hunter Valley Hampers uses a lightweight but 100 % recycled inner filler, so recipients are not burdened with the problem of disposal of styrofoam blocks.

"One of the worst offenders is those little cellulose peanuts - they just drive me NUTZ when they spill out everywhere all over the place! They might get stuck - so I find myself crawling around on hands and knees picking up cellulose peanuts when in fact I should be relaxing with my gourmet hamper!

It is a real awakening call when rather than sending a many thanks hamper to a valued buddy or client - you are instead sending them the burden of cleaning up and chasing those peanuts around the house when they blow just about anywhere.

Hampers For Men

It is a genuine relief to know you can actually rely on Hunter Valley Hampers for realistic, recycled packing - produced from 100 % workplace paper waste - and also you will be also gifted easy disposal once you open you Christmas Hampers. When you choose other less sensitive suppliers, its a real point of difference and something you won't be blessed with. Choosing Hunter Valley Hampers never felt so good!

And how some really simple insider tips and tricks can ensure you get the best pamper hamper or edible bouquets for your dollar this Christmas.

As the hamper box is opened and the inner packaging and void filler is stripped away, it soon becomes clear that there is just few items of gourmet or Christmas value inside. Choosing to send a basket should not mean that you are making the choice of more packaging over the right gift hamper.

In a recent article in the South China Morning Post, world famous gift hamper specialists agreed that wasteful interior packaging of hampers is the main problem. Kacy Fletcher saw this firsthand herself at Australia's home of independent handmade gourmet hampers - Hunter Valley Hamper.com when she had an excess of boxes in a larger size.

Gift Baskets and Hampers

Location: Nulkaba NSW 2325, Australia 4 comments:

Hampers and the Picnic Basket

Hampers by Hunter Valley-made artisan food and gourmet gifts are widely appreciated and noted for their taste, freshness and local ingredients. Finding quality local farm gate products is what the team behind the 26 year old business values most. And the added feature of sharing birthday gifts and baby gift baskets with customers who truly appreciate gourmet flavors and gifts makes all the difference.

One of the surprises of online shopping for the Hunter Valley Hampers crew was the appeal of the picnic basket - people love sharing an award winning picnic basket with friends as birthday gifts. Imagine the fresh fruit and gourmet food together in a basket wrapped to you. There is a great need for people to share edible arrangements and fruit gift baskets with people they know in the local area.

For more and more Australians, on the internet buying is an everyday aspect of life. When it comes to choosing thank you gifts and birthday gifts that people are looking at hampers and picnic baskets for inspiration, it's no wonder. What better way to share and connect with your loved one or family member than with a pamper hamper or edible arrangement? Getting it correct means you can also find a healthy gift - and two important factors in healthy lifestyle are getting enough fiber and being mindful.

Baby Gift Baskets and Hamper Ideas

Of all - what does fiber intake or controlling your thoughts have to do with ordering chocolate gift baskets or get well gifts? Certainly not much admittedly, but for some thank you gift ideas the simple idea of giving a fruit basket can make all the difference. Let's say you would usually take people out for an evening meal as the birthday present - but instead you bought a fruit bouquet online. This immediately changes the concept from one of indulgence and luxury to one of health and wellness and longevity - certainly a much better idea than just getting on the piss with Chinese meals again.

If you are not open and aware you can not possibly give baby gift baskets that have meaning. When you send a basket and make the connection - it is your choice to give thank you gift ideas and knowing the person well makes all the difference.

It's no surprise when it comes to selecting thank you gifts and birthday gifts that people are searching at hampers and picnic baskets for inspiration. Of all - what does fiber intake or controlling your thoughts have to do with ordering chocolate gift baskets or get well gifts? And the added feature of sharing birthday gifts and baby gift baskets with customers who truly appreciate gourmet flavors and gifts makes all the difference.

Edible Bouquets and Fruit Baskets

She's also got another corporate client with gift boxes, and sends chocolate gift baskets across the state. Baby Gift Baskets are whilst and always popular she doesn't sell balloons or other trashy gift ideas, she knows there is a special space for her tasteful gourmet gifts.

Kacy Fletcher, manager of HunterValleyHampers.com, says she is concentrating on gifts and tasty foods in beautiful packaging. Her goal is to take local agricultural products from the wine country and present them in visually attractive and unique boxes as custom-made gifts.

"My objective is to improve corporate gifts and move into the gift hampers space here," says Fletcher. "I 'd like to do birthday gifts, and edible bouquets. The more people get to know about the picnic basket and hampers, the more the Hunter Valley craftsman companies can bake, create and make.".

The Hunter Valley Wine and Music Festival, an annual celebration around the New South Wales Vineyards, is a fantastic boon for the region. Get Well Gifts also make up a large section of her customer base.

Pamper Hamper and Chocolate Gift Baskets

"People want to be able to send a hospital gift without having to rely on a florist sending an affiliate sale to some other florist they don't trust." Kacy says, "Our business model relies on repeat and referral customers, so being accountable and getting strong positive feedback from our previous customers is essential.".

She's also got another corporate client with gift boxes, and sends chocolate gift baskets across the state. Baby Gift Baskets are always popular and whilst she doesn't sell balloons or other trashy gift ideas, she knows there is a special space for her tasteful gourmet gifts.

"I really felt like there is an authentic sense of community and longing for regional gift baskets," she says regarding her 26 year old enterprise. "People are so proud of living in the Hunter Valley, and sharing the gourmet food as thank you gift ideas just seems right.".

Fruit Boxes and Get Well Gifts

Choosing an edible bouquet or thank you gift is often about getting your head in the right space. Using the emotion of the occasion is the perfect way to get in touch with your feeling and emotional self. This way, you can make the buying decision without having to worry about other reasons. Often, the urge to share is there, but sometimes it takes a real life event to prompt you to want to send a basket.

Don't let this sidetrack you - the decision to buy baby gift baskets is as much about the pamper hamper as it is about showing your love and strengthening the family bond. Too often, after a sad life event, people wish they had actually made the effort with thank you gifts.

Everyone remembers the occasion when you send a basket. It's not that gift hampers are stunning beauty in themselves, but more that hampers for men are such a new novelty gift idea.

Get Well Soon Gifts and Thank You Gifts

Making your gift giving straightforward is what gift hamper websites are all about - online shopping is meant to become simple and straightforward. Things like free shipping, free delivery and gift packaging all work to make your decision effortless and simple. Plan ahead a little - have your personal message written before you call, have you delivery address ready with contact phone number - take you credit card out of your back pocket.

Once you are prepared, Baby Hampers Sydney are easily bought. And hamper ideas and get well soon gifts just make sense - if you have the right occasion - go ahead and make the decision today. A Pamper hamper or fruit delivery Sydney always makes someone smile. And best of all, it gives you, the sender, an enormous sense of well being.

New Product Launch - Fruit Gifts

Location: Rothbury NSW 2320, Australia No comments:
Fresh Fruit Hampers help share the magic
Just in time for your special milestone celebrations, new baby arrivals and sympathy events, corporate gift buyers can now treat their team and workers to luxury gift hampers. As a way to send best wishes, award winning fruit gifts are second to none and ensure your personal message arrives amongst a basket brimming with the season's freshest fruit. 

Once confined to a specific few corporate clients, the exceptional fresh fruit packed baskets and hampers created by FruitBaskets.net.au are now available to buy via next day shipping across all Sydney residential areas and CBD, and are sure to become a popular of get well soon gifts and edible arrangements.

Each edible fruit arrangement is not limited to just fruit only - you can elect to create your very own designer impression with a choice of gourmet luxury add-ons like French Champagne from the house of Moet - or Hunter Valley wine from respected winemaker Audrey Wilkinson. Why not make a luxury gift hamper suitable for a sharing celebration and add gourmet add-ons like quince paste, fig paste and dukka and antipasto. There is essentially no limit to the flavor combos obtainable across the FruitBaskets.net.au website - don't imagine it is fruit only.

New Fruit Hampers Launched 2014

The new product launch behind FruitBaskets.net.au 2014 fruit collection is made available in abundant portion size standard and large sizes. The standard fruit offering is called the Fruit Basket, and comes in a wicker basket complete with 17-20 pieces of handpicked fruit. The large fruit product is known as the fruit hamper and is a more complete design, with up to 30 pieces of fruit offered.

When asked what goes into a edible fruit arrangement for free delivery, Kacy Fletcher from FruitBaskets.net.au was forthright to the point - "We feature a pineapple or melon as the foundation builder for the creation - they work really well to build around and give the other fruit pieces back up and leverage.

"Next, we add three or four bananas - again as a backing for the overall fruit layout. Now we have created a little bowl effect for the edible fruit arrangement - it is just an issue of filling in the basket with pairs and trios of fresh seasonal fruit," Kacy illustrates as she touches the boxes of just delivered fruit surrounding her,

"So at the moment you can expect apples, pears, avocado, grapes, mango, strawberries, stone fruit, nectarines, plums, peaches, cherries, oranges, mandarins, kiwi fruit - there simply is no fresh fruit arrangement idea we won't look into.".

FREE Delivery now included with Fruit Hampers

A key factor to consider in each and every gourmet gift hamper is the option for free delivery - and buyers who order from FruitBaskets.net.au will rave to note that delivery is free all the time - no questions asked. Our market research suggested that busy mums and sidetracked executive assistants have little regard for extras and unexpected increases in price as they checkout on a website. So we made a change for office fruit at work - delivery free - always.

And it's a fair query about fruit baskets to question - just what do I do with a fruit basket once it is delivered? Kacy advocates for corporate and office fruit at work situations - the best way to share the visual appeal and striking presentation is to place the fruit basket in reception and leave is on display for the rest of the day - or at least until there is time to office share the fruit delivery. Then, simply peel the clear wrapping and peer inside the wicker basket to reveal a fresh fruit basket for all of us to share and enjoy.

Part of the success story behind an award winning and highly regarded established enterprise is giving fantastic service and reliable delivery terms. For extraordinary customer service - FruitBaskets.net.au are peerless and enjoy a thriving social media appearance across Twitter, Facebook and Pinterest - plus a system of supporting fresh fruit blogs and highly commended feature articles all add weight and authority to the product. It seems get well soon gifts from the edible arrangement experts are here to stay in Sydney CBD and suburban areas.

Grilled Pineapple + Mango Salad.

1 pineapple, peeled, trimmed, cored, and sliced into 2cm slices.
2 to 3 ripe good sized mangoes, skinned, pitted and cut into cubes.
1 tablespoon chopped fresh coriander.
1 tablespoon sliced fresh garden mint.
1/4 teaspoon dry cayenne pepper.

Preheat your bbq and spray oil on the hotplates. Cook the pineapple rings for 3 to 4 minutes on each side, until the pineapple is cooked through, the sugars start to blister up to the surface, and you can view the caramelisation get under way. Remove from grill and let cool down for a minute.

Cut the pineapple rings into 2cm wedges. Shake the pineapple with the mango, mint and coriander. Shower the cayenne pepper over the put together salad and serve while the pineapple is still heated.

This salad keeps well, covered in the refrigerator, for a couple of days. It works well hot or cool, as a lunchtime or barbeque side. Enjoy and remember to share your best wishes.

Fruits Baskets are bought in two overall sizes for convenience - the $79 and the $99 - so you always understand what you are receiving and there is very little lost when you prefer to create your own design.

Remember, you always get free delivery fruit basket when you shop online with us for your get well soon rewards - so there is never any fee for shipment. Go ahead and place your internet-based gift buying purchase through the online site or call direct on 1300 284 684 to speak with the customer service gift hamper experts.